Policies
Refund & Dispute Policy
Process for trade issues while in-app money remains unavailable.
Current version · August 2026
Current release scope
This policy covers trade issues while in-app money remains unavailable and explains the available support and moderation process.
No in-app money refunds
Because Hellowhen does not process wallet top-ups, payouts, or production money movement, it cannot process in-app money refunds.
Trade issues
If a trade, proposal, profile, image, or message creates a problem, report the content or create a support ticket with a clear description and screenshots when useful.
Admin review actions
Admins may review reports and support tickets, hide or restore content, close content, restrict accounts, escalate issues, and record audit notes.
Money feature requirements
Any future wallet or payout feature would require separate money terms, payout rules, refund/dispute handling, provider review, privacy updates, limits, and admin readiness checks.
Support records
Support tickets, report escalations, and admin notes create a record that helps the team understand what happened and decide the safest next product action.