Policies
Privacy Policy
Privacy information for account, profile, content, support, and safety data.
Current version · August 2026
Current release scope
This page explains the data Hellowhen Trade uses for account, trade, support, reporting, and moderation flows.
Account and profile data
The app uses account details such as email, display name, handle, bio, avatar, country, display currency, language, appearance, verification, and session information to operate your account.
Public content
Public profile details, active Trades, and approved Need/Offer media can appear in discovery and public profile routes. Private support tickets, proposal messages, and admin notes are not public discovery content.
Safety, reports, and support
Reports, support tickets, uploaded screenshots, moderation decisions, restriction status, and audit logs are used to investigate issues and keep the marketplace safer.
Media and retention
Images attached to profiles, Needs, Offers, Trades, reports, or support tickets may stay available while they are needed for the product, safety review, support history, or audit records.
Your choices
You can edit profile details, change language and appearance settings, close your own content where supported, and contact support for account, privacy, or safety questions.