Policies
Legal, privacy, and safety center
Policy pages for Hellowhen Trade. They set clear expectations for adult 18+ service and goods exchanges while in-app money features remain unavailable.
Current release scope
The current release focuses on Need + Offer trades, support, reports, and moderation. Wallets, payouts, provider onboarding, and production money movement are not available.
Support and account choices
Contact support for account, privacy, safety, report, and content questions. Account deletion can be requested from the app account area.
Terms
Terms for using Hellowhen Trade.Open policyPrivacy Policy
Privacy information for account, profile, content, support, and safety data.Open policyCommunity & Safety Guidelines
Guidelines for safer Needs, Offers, Trades, proposals, and reports.Open policyRefund & Dispute Policy
Process for trade issues while in-app money remains unavailable.Open policyHellowhen Child Safety Standards
Hellowhen prohibits child sexual abuse and exploitation and provides ways to report child-safety concerns.Open policy
Terms for using Hellowhen Trade.Open policyPrivacy Policy
Privacy information for account, profile, content, support, and safety data.Open policyCommunity & Safety Guidelines
Guidelines for safer Needs, Offers, Trades, proposals, and reports.Open policyRefund & Dispute Policy
Process for trade issues while in-app money remains unavailable.Open policyHellowhen Child Safety Standards
Hellowhen prohibits child sexual abuse and exploitation and provides ways to report child-safety concerns.Open policy